Shipping policy

Effective date:  12 November 2026

This Policy forms part of the Terms and Conditions of Sale. Defined terms have the meanings given there.

1. Delivery area

1.1 Hareloom delivers to street addresses throughout the Republic of South Africa.
1.2 Orders to addresses outside the Republic of South Africa cannot be accepted. Enquiries may be directed to hello@hareloom.co.za.

2. Despatch

2.1 Orders are processed and despatched on Working Days.
2.2 Hareloom books each Order with the carrier on the Working Day it is accepted or, where it is accepted on a day that is not a Working Day, on the next Working Day.
2.3 Despatch takes place when the carrier collects the Goods from Hareloom, usually within 1 to 2 Working Days of acceptance of an Order. Periods of high volume may extend this by one Working Day.

3. Carrier and delivery period

3.1 Delivery is effected by Pargo to the street address specified in the Order.
3.2 Goods are despatched in an unbranded outer carton.
3.3 Notification of despatch is sent by SMS and email.
3.4 The carrier's delivery period is 3 to 5 Working Days from despatch, and 5 to 7 Working Days to areas that the carrier classifies as regional. The total period from acceptance of an Order to delivery is accordingly 4 to 7 Working Days, and 6 to 9 Working Days to regional areas. 
3.5 Despatch and delivery periods are estimates and are not guaranteed. They may be affected by weather, public holidays and the carrier's operations.

4. Delivery charges

4.1 Delivery is included in the price of the Goods.
4.2 No delivery charge is levied at checkout and no minimum order value applies.

5. Delivery conditions

5.1 You are responsible for providing a complete and accurate delivery address. Hareloom is not liable for delay or failure of delivery caused by an address that is incorrect or incomplete.
5.2 A person must be present at the delivery address to receive the Goods. That person need not be you.
5.3 A change of delivery address may be requested by email to hello@hareloom.co.za before despatch. A business address may be nominated.

6. Risk

6.1 In terms of section 19(2) of the CPA, risk in the Goods remains with Hareloom until the Goods have been delivered to, and accepted by, you or any person present at the delivery address.
6.2 Hareloom is not liable for loss, theft of or damage to the Goods occurring after delivery has been effected.

7. Goods damaged or incomplete on delivery

7.1 Every Order is inspected before despatch.
7.2 Where Goods are delivered damaged or incomplete, notify us within seven days of delivery and send photographs. Please do not return the Goods before we have replied.
7.3 Where the fault is attributable to Hareloom, the choice of remedy is yours and Hareloom bears the cost of transport in both directions. The procedure and the full position on costs are set out in clause 4 of the Returns and Refunds Policy, which forms part of these terms.
7.4 A latent manufacturing defect arising after delivery is covered for six months in terms of section 56 of the CPA. See clause 5 of the Returns and Refunds Policy.

8. Returned shipments

8.1 Where Goods are returned to Hareloom because delivery could not be effected, we will contact you to arrange re-delivery. The first re-delivery is at no further charge to you.
8.2 Where Goods are returned because the address supplied was incorrect or incomplete, the cost of re-delivery is for your account.
8.3 Where we are unable to reach you within 14 days of the Goods being returned to us, we will cancel the Order and refund you in full.

Varona (Pty) Ltd t/a Hareloom. Registration number 2026/088657/07.